RAUTER d.o.o. company (hereinafter referred to as the company) is committed to protecting the confidentiality of personal data and the privacy of users of the online store. The company will use collected personal data exclusively for the purpose of providing the services it offers. The company respects the confidentiality of personal data and the privacy of users of the online store, and will take all necessary measures to protect them from any violations and abuses. Personal data of users is one of the areas to which the company devotes exceptional care and attention, recognizing the sensitive nature of this area.
The provision of user personal data to the company is necessary in certain cases for the processor, as the seller, to fulfill its contractual obligations to the user.
The provider permanently protects collected personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – decision of the Constitutional Court, 81/15, and 40/17) and the General Data Protection Regulation (GDPR).
1. Use of Personal Data
For the purpose of providing services and selling products offered, the company collects, manages, processes, and stores the following user data:
– Name and surname
– Delivery addresses
– Company name or name of legal entity (if the user is a legal entity)
– Tax number of the legal entity (if the user is a legal entity)
– Email address
– Contact phone number
– Other data that the user voluntarily enters into forms on the website
The company is not responsible for the correctness, completeness, and timeliness of the data entered by users. The provider does not disclose data to third parties, except to contractual processors with whom the provider has a contract on the protection of personal data and who are contractually obliged to the same standards of personal data protection as the provider.
The provider collects personal data with the explicit consent or approval of individuals. The consents are kept together with their content and the content of the form through which they were obtained. The provider stores databases of personal data within the territory of the Republic of Slovenia and does not transfer them to other countries.
2. Purpose of Use
Personal data obtained through the website www.eccoles.com is used exclusively for the purpose of executing orders. The company RAUTER d.o.o. may process the data mentioned for its own purposes until the consent is revoked by requesting the removal of personal data from the database, otherwise only as long as necessary to achieve the purpose for which the data was collected.
3. Implementation of Privacy Policy
In accordance with the Personal Data Protection Act, the company has data protection regulated by the Rules on Personal Data Protection. All those who have access to personal and other data of users are familiar with the provisions of the Rules on Personal Data Protection and the duty to protect the personal and other data and are obliged to comply with these provisions on the confidentiality of personal data and the privacy of users of the online store. The duty to protect personal and other data applies indefinitely, even after the termination of the relationship with the company.
You have the right to information about your personal data held by us, as well as the right to erase this data. If you have any questions regarding the erasure, processing, or use of your data, please contact us at: info@eccoles.com.
4. Order Status Notifications
We reserve the right to notify you via SMS to the phone number you provided during the order process when your order is completed. If payment for the ordered product has not been made for more than 5 days, we reserve the right to call/message the provided phone number as a reminder for payment.
Each individual whose data is collected, stored, and processed by the provider has the following rights regarding this data:
– Right to be forgotten – if the individual no longer wants their personal data processed by the processor, and provided there are no legal grounds for further storage, they may request the deletion of their data from the processor at any time.
– Right to know how long personal data is stored.
– Right to request correction, deletion, or file a complaint.
– Right to portability – if the individual wishes, they can request from the processor to provide them with personal data relating to them, which they have provided to the controller, in a structured, commonly used, and machine-readable format.
– Right to legal remedy and sanctions – the individual has the right to file a complaint with the supervisory authority, as well as the right to legal remedies against the decision of the supervisory authority or in the event of inaction by the supervisory authority, the right to compensation and liability.
– Right not to be subject to measures arising solely from profiling, analysis, or predictions using automated processing means.
– Right to withdraw consent – the individual has the right to withdraw consent for further processing of personal data, particularly in the case of direct marketing.
5. Procedure for Exercising Rights
I acknowledge that all the above-mentioned requests regarding the exercise of rights concerning personal data can be addressed in writing to the data controller, specifically at the email address info@eccoles.com.
I am aware that, for the purpose of reliable identification in the event of exercising rights concerning personal data, the data controller may request additional information from me, and action can only be refused if it can be proven that reliable identification is not possible.
I acknowledge that the data controller must respond to my request, in which I assert my rights regarding the above-mentioned personal data, without undue delay and no later than one month from the receipt of the request.
The company retains the personal data of an individual until the consent for storage and processing of the individual’s data is revoked. The user can revoke consent for receiving electronic communications (by submitting a written request to the provider at the email address info@eccoles.com) or request that the company promptly and permanently erase their personal data by completely deleting the user’s profile with the provider.
6. Additional
In accordance with the regulations governing the protection of personal data, the company is committed to protecting the personal data of users of its website. Under no circumstances will the company disclose personal or other user data to a third party without the express permission of the user, or allow a third party to access the personal or other data of the user, unless required by government authorities, if such an obligation is specified by law, or in good faith that such action is necessary for proceedings before courts or other government authorities and for the protection and enforcement of the legitimate interests of the company.
All personal and other data provided by the user when ordering on the website, including the content of orders, will be protected in accordance with the regulations governing the protection of personal data. The company will not use this data for purposes that could harm the user or other involved individuals.
The company will not use user data for sending promotional emails or other unwanted promotional materials unless the user subscribes to or expressly agrees to receive such promotional notifications. The confidentiality of personal and other user data will not be violated in any form.
The delivery service will be provided with only the necessary data for delivering purchased products (recipient data and delivery address).
The company will contact the user via email if necessary to complete a purchase, and via the contact phone number only if there are issues during registration or purchase on the website.
7. Cookies
What are cookies?
A cookie is a file that stores the settings of websites. Websites store cookies on users’ devices used to access the internet to recognize individual devices and settings that users have used to access. Cookies enable websites to recognize if a user has already visited the website, and in advanced applications, they can adapt individual settings accordingly. Their storage is under the complete control of the browser used by the user – the user can limit or disable cookie storage as desired.
Why are cookies necessary?
Cookies are essential for providing user-friendly online services; most e-commerce functions would not be possible without cookies. Interaction between the website user and the website is faster and simpler with the help of cookies. With their help, websites remember individual preferences and experiences, making browsing through websites more efficient and enjoyable. There are several reasons for using cookies. They are used to store data about the state of an individual website (details of individual website customizations), help in providing online services (e.g., online stores), help in collecting statistics about users and website traffic, about the habits of website users, etc. Therefore, with cookies, we can assess the effectiveness of the design of our website. You can also read about the recommended and allowed use of cookies on websites in the guidelines of the Information Commissioner for the use of cookies, which you can find here.
The cookies we use on our website do not collect any additional personal data to which you have not consented and by which you could be personally identified. Cookies cannot damage your computer, tablet, or mobile phone. Cookies enable the operation of our websites and help us understand which information is most useful to visitors.
8. Consent
By using this website, you agree that cookies will be set on your computer or mobile device until revoked or deleted, which you have the right to do, and manage them in your browser yourself.
9. Managing and Deleting Cookies
If you want to change the way cookies are used in your browser, including blocking or deleting them, you can do so by changing your browser settings accordingly. Most browsers allow you to accept or reject all cookies, accept only certain types of cookies, or warn you that the page wants to store a cookie. You can also easily delete cookies that the browser has stored. If you change or delete the browser’s cookie file, change or upgrade your browser, or device, you may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need assistance, you can refer to the browser’s user help.
10. Official Company Information
Short name: RAUTER, d.o.o.
Long name: RAUTER trgovina, proizvodnja, najem in storitve, d.o.o.
Address: Ulica 4. novembra 15, 2352 Selnica ob Dravi, Slovenia
Company registration number: 2159473
Tax number (VAT ID): SI11878487
Registration authority: District Court Maribor
IBAN: SI56 0417 3000 1192 712 (NKBM, d.d.)
Director: Peter Rauter