The general terms and conditions of operation of the website\/store www.eccoles.com are composed in accordance with the Consumer Protection Act (ZVPot) and the recommendations of the Chamber of Commerce of Slovenia. By using the website\/store www.eccoles.com, it is considered that you accept the stated terms. The company RAUTER d.o.o. reserves the right to change the conditions on the website\/online store at any time.<\/p>\r\n\r\n\r\n\r\n
I. INTRODUCTION<\/p>\r\n\r\n\r\n\r\n
Article 1<\/p>\r\n\r\n\r\n\r\n
These general terms regulate the mutual relations between the company RAUTER D.O.O., with its registered office in Selnica ob Dravi and business address at Ulica 4. novembra 15, 2352 Selnica ob Dravi, registration number: 2159473, and tax number: SI 11878487 (hereinafter: the seller) and the buyer. These general terms apply unless individual relationships are specifically or otherwise regulated in the contract or offer.<\/p>\r\n\r\n\r\n\r\n
The seller’s general terms of business are an integral part of each contract, offer, or pro forma invoice.<\/p>\r\n\r\n\r\n\r\n
Article 2<\/p>\r\n\r\n\r\n\r\n
If the buyer’s general terms differ from those of the seller, the seller’s general terms shall apply, except in cases where the use of the buyer’s general terms has been expressly agreed upon in writing.<\/p>\r\n\r\n\r\n\r\n
II. OFFER<\/p>\r\n\r\n\r\n\r\n
Article 3<\/p>\r\n\r\n\r\n\r\n
The seller prepares an offer based on the customer’s inquiry and information. The offer is valid only for the items, quantities, and descriptions stated in the offer. Offers must not be made available to third parties. The offer and all accompanying documentation are the copyright property of the company RAUTER d.o.o. The seller also reserves the right to change prices.<\/p>\r\n\r\n\r\n\r\n
Article 4<\/p>\r\n\r\n\r\n\r\n
The offer, based on inventories and information provided by the customer, is an indicative offer and is valid for 15 days. In the case of assembly orders from the seller, based on measurements taken by the seller, a final offer is prepared with a validity of 15 days, which may differ from the indicative offer due to specific technical details. In the case of assembly orders from the seller, the costs of measurements on-site are included in the price of the final offer. If the customer does not accept the offer after the measurements have been taken by the seller, the customer is obliged to pay for the measurements, or the amount already paid for the measurements is not refunded. In the event of the customer canceling the confirmed order after the seller has already performed certain work, the seller charges the costs incurred up to the point of cancellation or withdrawal from the order (e.g., measurement costs, travel expenses, preparation of workshop documentation, any work, etc.). If measurements on-site need to be carried out more than once due to reasons on the customer’s side, the customer is obliged to cover the cost of these measurements in addition to the price of the final offer.<\/p>\r\n\r\n\r\n\r\n
Article 5<\/p>\r\n\r\n\r\n\r\n
Measurements by the seller are performed by an authorized person of the seller. If the measurements are carried out by the customer or an unauthorized person, the seller is not responsible for errors resulting from incorrect measurements. All costs arising from incorrect measurements by the customer or unauthorized persons, or incorrectly transmitted data to the seller by these persons, are fully borne by the customer. In the event of an error in measurement by the authorized professional of the seller, the seller will rectify the error at its own expense. The customer is not entitled to reimbursement of costs due to untimely and incomplete completion of work on the agreed installation date.<\/p>\r\n\r\n\r\n\r\n
Article 6<\/p>\r\n\r\n\r\n\r\n
Before accepting the offer or confirming the order, the customer is obliged to carefully review the offer (verify the data) and in case of ambiguity, request clarification of unclear data in writing from the seller. After accepting the offer, making a partial or full advance payment and\/or concluding the contract, reference to ambiguities and\/or lack of knowledge of the content of the offer and\/or contract is not a reason for the customer to assert warranty claims.<\/p>\r\n\r\n\r\n\r\n
The customer’s request for clarification of ambiguities after accepting the offer or after concluding the contract and the realized delivery does not justify a change in the order and does not constitute a reason for a complaint.<\/p>\r\n\r\n\r\n\r\n
In the case of customer requests that are professionally unacceptable, despite the seller’s warning, but the customer insists on the requests, the seller is relieved of any liability for damages. In the case of customer requests that do not comply with professional standards, the seller reserves the right to change the warranty terms and\/or warranty period of the products.<\/p>\r\n\r\n\r\n\r\n
Article 7<\/p>\r\n\r\n\r\n\r\n
Acceptance of an offer or confirmation of an order shall be deemed to occur upon any of the following actions:<\/p>\r\n\r\n\r\n\r\n
If the buyer has undertaken several of the above actions, it shall be deemed that the offer was accepted at the moment when the first of them was performed. In all of the above cases, it shall be presumed that the buyer has thoroughly examined the content of the offer, understands its content without objections, and is aware of the seller’s general terms and conditions.<\/p>\r\n\r\n\r\n\r\n
Upon acceptance of the offer, the buyer may only withdraw from the offer with the written consent of the seller. If the buyer withdraws from a confirmed offer, they agree that the seller retains the paid advance and undertakes to reimburse the seller for all further costs and damages incurred due to the execution of the transaction (preparation of the offer, designing and engineering, measurements, material procurement). All agreements, offers, and confirmations between the buyer and the seller must be in writing, and any additional verbal agreements are invalid unless subsequently confirmed in writing.<\/p>\r\n\r\n\r\n\r\n
Article 8<\/p>\r\n\r\n\r\n\r\n
The buyer has the right to amend the data affecting the order of goods, but no later than 1 (one) day after acceptance or confirmation of the offer, exclusively in writing and subject to the seller’s written agreement to the data change. If the seller agrees to the change in the order, all costs incurred by the seller due to the change in the order shall be borne by the buyer. Any subsequent changes shall be considered as a new order and shall be borne by the buyer.<\/p>\r\n\r\n\r\n\r\n
Article 9<\/p>\r\n\r\n\r\n\r\n
An offer, which includes a pro forma invoice, shall be valid and binding for the seller for 15 days or until the date specified in the offer by the seller, or within the period determined by the seller.<\/p>\r\n\r\n\r\n\r\n
IV. PRICES<\/p>\r\n\r\n\r\n\r\n
Article 10<\/p>\r\n\r\n\r\n\r\n
Prices are determined and expressed in euros. Unit prices do not include value-added tax (VAT). VAT is calculated and shown separately. The VAT rate is determined in accordance with the applicable Value Added Tax Act (Official Gazette of the Republic of Slovenia, No. 13\/11 – consolidated text, 18\/11, 78\/11, 38\/12, 83\/12, 86\/14, 90\/15, and 77\/18 – hereinafter referred to as ZDDV-1). Before issuing an invoice, the buyer is obliged to inform the seller of all data that may affect the method of calculating VAT. Payment of a pro forma invoice, offer, or final invoice shall be deemed to have been made when the seller receives the paid amount into their bank transaction account.<\/p>\r\n\r\n\r\n\r\n
Article 11<\/p>\r\n\r\n\r\n\r\n
In the case of an offer with a reduced tax rate (9.5%), the buyer, by signing the delivery note, guarantees the authenticity of the statement regarding the eligible reduced rate of value-added tax, related to the installation of building fixtures in residential and public buildings, in accordance with ZDDV-1.<\/p>\r\n\r\n\r\n\r\n
V. PAYMENT TERMS<\/p>\r\n\r\n\r\n\r\n
Article 12<\/p>\r\n\r\n\r\n\r\n
The seller’s payment terms include three options (unless otherwise agreed by contract):<\/p>\r\n\r\n\r\n\r\n
Article 13<\/p>\r\n\r\n\r\n\r\n
The buyer shall settle the purchase price to the seller’s transaction account. The buyer is obligated to settle the purchase price in accordance with the agreed payment terms and within the timeframe specified in the offer, pro forma invoice, or invoice. If the payment deadline is not expressly agreed upon in writing, the obligations must be settled in full by the 15th day of the month following the month of delivery or service provision. In case of delayed payment or non-payment, the seller reserves the right to demand legal or agreed-upon default interest from the due date of each amount until the date of payment. The seller reserves the right to charge reminder costs amounting to EUR 40.00 in case of reminding the buyer for payment after the invoice due date.<\/p>\r\n\r\n\r\n\r\n
Article 14<\/p>\r\n\r\n\r\n\r\n
The seller reserves the right to change product prices without prior notice in the event of:<\/p>\r\n\r\n\r\n\r\n
– Changes in the price list;<\/p>\r\n\r\n\r\n\r\n
– Increase in raw material and\/or energy costs.<\/p>\r\n\r\n\r\n\r\n
Any additional work not included in the offer but necessary for the completion of the project, and not foreseeable at the time of measurement, shall be charged additionally to the buyer, or the buyer arranges them independently. In the case of additional work, the seller reserves the right to extend the delivery deadline accordingly. The buyer shall also be charged for any additional work ordered during installation.<\/p>\r\n\r\n\r\n\r\n
Article 15<\/p>\r\n\r\n\r\n\r\n
If the buyer extends the delivery of the products (postpones the takeover date to a later date than specified by the seller or the goods were not handed over to the buyer due to their delay, but not exceeding 30 days), the buyer shall be charged additional storage fees (storage fee) amounting to 0.5% per day, but not exceeding 10% of the value of the goods. Also, from the moment the buyer is in delay, the entire risk of accidental destruction and\/or damage to the goods passes to the buyer.<\/p>\r\n\r\n\r\n\r\n
Article 16<\/p>\r\n\r\n\r\n\r\n
If the buyer fails to settle the purchase price or fails to settle it in full, the seller reserves the right to retain ownership rights, even after the goods have been handed over to the buyer, until the buyer settles the entire purchase price. Until payment of the entire purchase price, the buyer must handle the goods as a prudent owner.<\/p>\r\n\r\n\r\n\r\n
Article 17<\/p>\r\n\r\n\r\n\r\n
If the buyer fails to meet their obligations to the seller within the specified timeframe and\/or fails to fulfill other contractual obligations, the seller reserves the right to suspend the delivery of goods or the provision of services and to withdraw from the contract, with the buyer being obliged to compensate for all resulting damages.<\/p>\r\n\r\n\r\n\r\n
Article 18<\/p>\r\n\r\n\r\n\r\n
In accordance with Article 17 of the General Terms and Conditions, in the event of non-payment or delay in payments, the seller reserves the right to take back the goods (uninstalled elements in full, installed elements only if this does not cause damage to the property). The buyer allows the seller unrestricted access to these elements and the removal of the elements. In the case of installing elements for which the purchase price has not been settled, the seller reserves the right to recover the benefits the buyer has had from these items. The seller does not thereby breach contractual obligations. The buyer waives claims in this regard.<\/p>\r\n\r\n\r\n\r\n
VI. DELIVERY AND INSTALLATION<\/p>\r\n\r\n\r\n\r\n
a) DELIVERY<\/p>\r\n\r\n\r\n\r\n
Article 19<\/p>\r\n\r\n\r\n\r\n
The delivery period, determined by the seller, commences upon acceptance or confirmation of the final offer by the buyer, in accordance with Article 7 of these General Terms and Conditions. The time for coordination and confirmation of documentation before this is not included in the delivery period. The relevant delivery period is the one specified in the offer, pro forma invoice, or invoice.<\/p>\r\n\r\n\r\n\r\n
The delivery period is determined by the seller considering:<\/p>\r\n\r\n\r\n\r\n
– Offer-demand,<\/p>\r\n\r\n\r\n\r\n
– Production capacity.<\/p>\r\n\r\n\r\n\r\n
The seller shall inform the client in writing or by other appropriate means about the delivery and possible installation date at least one day before the possible collection of the goods or the start of installation.<\/p>\r\n\r\n\r\n\r\n
Article 20<\/p>\r\n\r\n\r\n\r\n
The delivery period may be extended in cases of:<\/p>\r\n\r\n\r\n\r\n
– Force majeure,<\/p>\r\n\r\n\r\n\r\n
– Material or supply difficulties,<\/p>\r\n\r\n\r\n\r\n
– Reasons on the buyer’s side,<\/p>\r\n\r\n\r\n\r\n
– Measures prescribed by competent authorities,<\/p>\r\n\r\n\r\n\r\n
for the duration of the aforementioned obstructive circumstances.<\/p>\r\n\r\n\r\n\r\n
Article 21<\/p>\r\n\r\n\r\n\r\n
In the event that the delivery period has not been met due to reasons attributable to the seller (except for the reasons listed in Article 21), or if there has been a delay in the delivery of goods, the buyer and the seller shall agree to a reasonable extension of the deadline, not exceeding 30 days, without compensation for damages due to the delay in delivery, unless otherwise specified in the contract.<\/p>\r\n\r\n\r\n\r\n
Article 22<\/p>\r\n\r\n\r\n\r\n
The delivery of goods can also be partial within a specified timeframe, provided that the buyer is notified in advance (at least one day before the actual delivery).<\/p>\r\n\r\n\r\n\r\n
Article 23<\/p>\r\n\r\n\r\n\r\n
The seller’s obligations under the contract come into effect only when the buyer fulfills all of their obligations beforehand. If the buyer refuses or fails to fulfill their obligations within a reasonable timeframe, the seller may terminate the contract and demand compensation for all resulting damages.<\/p>\r\n\r\n\r\n\r\n
Article 24<\/p>\r\n\r\n\r\n\r\n
In the event that the buyer orders the wrong product or deviates from other mutual obligations, the seller is entitled to reimbursement of incurred costs, including any additional expenses. The return of the wrong product (if the reason is attributable to the buyer) is not possible. Upon receipt (delivery, installation) of the goods, the buyer is obliged to inspect them, identify any deficiencies or defects, and immediately record them on the delivery note or lodge a complaint within a maximum of 8 days after the receipt of the goods.<\/p>\r\n\r\n\r\n\r\n
b) INSTALLATION<\/p>\r\n\r\n\r\n\r\n
Article 25<\/p>\r\n\r\n\r\n\r\n
The installation date is fixed and timely communicated to the buyer and cannot be changed at the buyer’s request without the prior consent of the seller or the installation contractor. If, for reasons attributable to the buyer, the installation on the property is not possible on the agreed-upon date, all resulting costs shall be charged to the buyer, and a new deadline shall be set. The delivery deadline shall also be extended until the new deadline, and therefore, the seller shall not be in default during this period.<\/p>\r\n\r\n\r\n\r\n
Before the installation, the buyer must remove any obstacles that may disrupt the installation process and facilitate the uninterrupted progress of the installation. Additionally, the buyer must provide all necessary information regarding the placement and dimensions of any appliances, various other installations, and devices, exact floor thickness, and ceiling height, which may affect the installation, and carry out any necessary auxiliary works that affect the installation, such as relocating mechanical installations. If the buyer fails to do so, they assume responsibility for any resulting damage to mechanical installations and equipment.<\/p>\r\n\r\n\r\n\r\n
To ensure the smooth progress of the installation, the buyer must inform the installers or the seller of any possible obstacles that may disrupt the installation process and any special safety regulations before the start of installation; otherwise, the buyer is responsible for any resulting additional costs and damages.<\/p>\r\n\r\n\r\n\r\n
During installation, the buyer must provide:<\/p>\r\n\r\n\r\n\r\n
– Unobstructed access to the property and the installation sites,<\/p>\r\n\r\n\r\n\r\n
– Parking space during delivery and installation,<\/p>\r\n\r\n\r\n\r\n
– Free provision of 220 V electrical voltage, suitable lighting for installation sites,<\/p>\r\n\r\n\r\n\r\n
– Ensure that valuable items (e.g., paintings, sculptures, vases, etc.) located in passages and hallways are adequately protected or removed during installation,<\/p>\r\n\r\n\r\n\r\n
– Space for storing tools, which must be locked, if the installation takes longer, unless otherwise specified in the contract.<\/p>\r\n\r\n\r\n\r\n
If the buyer fails to provide such conditions during installation, the seller is entitled to postpone the installation until the buyer provides such conditions and charge the buyer for any costs that would be incurred by the seller. The seller does not incur any delays due to the failure to provide adequate installation conditions, as defined in these terms and conditions. If the work of the installers is carried out in parallel with the installation and\/or construction work of other contractors, the buyer is responsible for coordination and communication among them.<\/p>\r\n\r\n\r\n\r\n
Article 27<\/p>\r\n\r\n\r\n\r\n
The buyer or an authorized person of the buyer has the duty to, before the start of installation, at the installation site, in consultation with the responsible person for the work, verify the plans, sketches, and details and familiarize themselves with the progress of the work, as the method of installation after the installation of the elements cannot be subject to complaint and is the responsibility of the buyer.<\/p>\r\n\r\n\r\n\r\n
After the completion of the installation, the buyer must inspect the property with the installer and sign the acceptance certificate, which identifies any deficiencies. Otherwise, it is deemed that the goods have been received without defects. Any complaints or deficiencies identified after installation do not postpone the obligation to pay the full purchase price and are resolved within the statutory deadlines.<\/p>\r\n\r\n\r\n\r\n
VII. WARRANTY<\/p>\r\n\r\n\r\n\r\n
Article 28<\/p>\r\n\r\n\r\n\r\n
The seller provides the buyer with a warranty for the purchased goods for a warranty period of 6 months from the delivery of the goods to the buyer. The buyer must inspect the goods immediately upon receipt and promptly notify the seller of any defects in writing. The buyer must allow the seller to remedy the defect, especially by providing access to the item(s) owned by the seller.<\/p>\r\n\r\n\r\n\r\n
Article 29<\/p>\r\n\r\n\r\n\r\n
Any unprofessional installation and unauthorized repair of the product by the customer or a third party, during the warranty period, results in the irrevocable loss of warranty.<\/p>\r\n\r\n\r\n\r\n
Furthermore, the seller is not liable for errors resulting from improper use, inappropriate storage, inadequate installation, excessive load, or other chemical, electrical, or mechanical influences not caused by the seller. In cases of repair or modification by a third party, the customer cannot claim warranty for any damage or malfunction resulting from it.<\/p>\r\n\r\n\r\n\r\n
The customer is not entitled to a complaint due to color and\/or structural differences between the sample and the final product. Wood is a natural product, the structure of which the seller cannot influence, nor can they affect changes in color shade under different lighting conditions. Wood and wood composites are natural materials that change shape and curvature with changes in air humidity. The seller is therefore not responsible for wood curvature due to improper storage. Raw wood must be stored indoors, at a temperature between 15-20\u00b0C, and air humidity of 40-55%.<\/p>\r\n\r\n\r\n\r\n
Complaint resolution can take place at the premises itself or, upon request from the manufacturer, at another location (workshop), but with prior notification to the customer.<\/p>\r\n\r\n\r\n\r\n
The seller decides on the validity of the claim within 15 days. If the goods have a defect that the seller is obligated to rectify, the seller must rectify the defect as soon as possible, but no later than 90 days from the written request for defect rectification, or alternatively, offer the customer a credit note or replace the goods. In the case of a credit note, the seller acknowledges transport costs only to a previously agreed location. Further complaints from the customer, on any basis, are excluded unless otherwise agreed. The seller is not liable for damages to the goods that occur without the seller’s actions, for loss of profit, or other financial losses due to the customer’s fault.<\/p>\r\n\r\n\r\n\r\n
The warranty limitation also applies to all other warranties for damages, regardless of the formal validity of complaints. If the seller supplies goods from another manufacturer to the customer, they do not assume responsibility for damages from this and do not guarantee against defects.<\/p>\r\n\r\n\r\n\r\n
Article 30<\/p>\r\n\r\n\r\n\r\n
The seller cannot influence the supply of materials or delays in their delivery; therefore, all claims for compensation for damages and\/or loss of income due to the untimely delivery of final products to the customer, resulting from the untimely delivery of materials to the seller by the supplier, are excluded.<\/p>\r\n\r\n\r\n\r\n
VIII. PRODUCT IMAGES<\/p>\r\n\r\n\r\n\r\n
Product images on the website are symbolic and informative. The actual received product may differ from the image on the website. Since wood is a natural material and each piece is unique, there may be variations in color, grain, wood structure, and other specifications.<\/p>\r\n\r\n\r\n\r\n
Texts and product specifications are informative in nature. Deviations may be present.<\/p>\r\n\r\n\r\n\r\n
OFFERS AND DATA ACCURACY<\/p>\r\n\r\n\r\n\r\n
The seller strives to fulfill all customer requirements and needs, but due to a diverse range of offers, it is necessary to verify the availability of relevant products before confirming each order. It is necessary to check availability according to specifications: thickness, length, width, wood species, or other customer requirements. Due to rapid changes in the market on the suppliers’ side, there is a possibility that the data on the website may not be fully up-to-date, so it is necessary to verify the availability of the selected material with the seller before placing the actual order.<\/p>\r\n\r\n\r\n\r\n
LEGAL TEXT<\/p>\r\n\r\n\r\n\r\n
The website www.eccoles.com and all the data on it, including texts, images, or other graphic representations on the website, are protected, and their copying and use without prior written permission are not allowed. All texts and graphic representations are the property of RAUTER d.o.o. or its business partners.<\/p>\r\n\r\n\r\n\r\n
VIII. DISPUTE RESOLUTION<\/p>\r\n\r\n\r\n\r\n
The competent court in Maribor shall have jurisdiction to resolve disputes unless otherwise agreed by the parties.<\/p>\r\n\r\n\r\n\r\n
IX. GENERAL PROVISIONS<\/p>\r\n\r\n\r\n\r\n
These general terms and conditions shall enter into force on January 1, 2024.<\/p>\r\n\r\n\r\n\r\n
RAUTER d.o.o.<\/p>\r\n\r\n\r\n\r\n
Director: Peter Rauter<\/p>\r\n","protected":false},"excerpt":{"rendered":"
The general terms and conditions of operation of the website\/store www.eccoles.com are composed in accordance with the Consumer Protection Act (ZVPot) and the recommendations of the Chamber of Commerce of Slovenia. By using the website\/store www.eccoles.com, it is considered that you accept the stated terms. The company RAUTER d.o.o. reserves the right to change the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\n